Scroll Top

Customer Success Executive (Hong Kong)

CUSTOMER SUCCESS EXECUTIVE
HONG KONG

Job Highlights

  • Regional / Global Exposure
  • Fast, dynamic work environment
  • Friendly work environment

Job Description

 

Do you take pride in providing top-notch service to clients? Can you stay cool under pressure and possess a can-do attitude?

 

If so, come join our team! We believe in delivering excellence and if you share the same motto, we’ll be a great fit together. We promise you a friendly work environment and the opportunity to grow your career.

The Responsibilities

  • Be a key player in dealing with internal and external staff, vendors, partners and suppliers
  • Assist local project delivery and local customer support
  • Understanding the needs and requirements of clients, and moving to meet those needs proactively with the related teams
  • Interface between local team and regional based project delivery and customer support teams
  • Drive long-term customer satisfaction through maintaining and managing partner relationships
  • Assist and work towards the achievement and maintenance of agreed customer service levels and standards
  • Review customer complaints and work towards resolutions
  • Engage partners actively, positively and consistently, and assist them with any required problem-solving and gather feedback
  • Other ad-hoc duties

The Pre-Requisites

  • Be a key player in dealing with internal and external staff, vendors, partners and suppliers
  • Assist local project delivery and local customer support
  • Understanding the needs and requirements of clients, and moving to need those needs proactively with the related teams
  • Interface between local team and regional based project delivery and customer support teams
  • Drive long-term customer satisfaction through maintaining and managing partner relationships
  • Assist and work towards the achievement and maintenance of agreed customer service levels and standards
  • Review customer complaints and work towards resolutions
  • Engage partners actively, positively and consistently, and assist them with any required problem-solving and gather feedback
  • Other ad-hoc duties
Apply Now